This is our way of showing our customers appreciation and rewarding customers who continue to support our mission to support farms and make amazing pet products. You can earn points for activities on our site, like referrals and purchases, and can redeem them to earn discounts and other amazing benefits. The more points you collect, the more you save!
Anyone with a Farm Hounds account is automatically enrolled.
You will earn 4 points for every dollar you spend online. Points per dollar do increase as you reach higher tiers. You can also gain points by signing up for our newsletter, following us on our social channels, and referring friends. We also plan to run promotions throughout the year that increase the number of points you receive. To see all the ways you can earn points click the Earn Points tab in the menu.
You will need to log into your Farm Hounds account to access the rewards program. If you have issues logging into your Farm Hounds account, your email address might not have been verified in our system. Please email us at firstname.lastname@example.org or use our contact form to reach out.
If your email address has never been verified, you might not be able to access your Farm Hounds account. If you are having issues, please email us at email@example.com or use our contact form to reach out.
Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Not directly — please redeem your points for a voucher which can then be applied during checkout.
Rewards apply to your order as a discount code, so you won’t be able to use your rewards in conjunction with a discount code (our system only allows 1 discount code per order). However, this won’t prevent you from earning points on the purchase you make using a code.
Rewards apply to your order as a discount code. You won’t be able to apply multiple rewards towards the same order as our system only allows 1 discount code per order.
Your points are allocated to your account in a pending status immediately. The points will be approved within 24 hours. If you have any questions regarding this, please email us at firstname.lastname@example.org or use our contact form to reach out.
They do! Points expire after 12 months of inactivity, based on the date of your last purchase. You will get an email 14 days prior to losing your points.
Our tiers are broken into 3 categories based on annual spending.
As you go up in tiers, you get access to more points per dollar, exclusive rewards, bonus points for birthdays and referrals!
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals and takes about 24hrs.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
It can sometimes take a few minutes for us to process your activity and provide your points. If you don’t see points you think you’ve earned, please email us at email@example.com or use our contact form to let us know!
If you no longer wish to earn points, please contact us and ask to be unenrolled. We’ll unenroll you, but you will lose any points you have accrued.
Just contact us and we’ll re-enroll you. However, your point total will begin from zero if we unenrolled you from the program.