FAQ & Support

Orders

Your satisfaction is 100% guaranteed. If for any reason you or your dog are not satisfied with our product, we will fully refund your purchase and shipping amount. Please contact us and let us know what product(s) you are unhappy with. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 21 days, depending on your card issuer’s policy.

Orders typically ship within 3 business days.*

We do our best to get orders out as fast as we can! As soon as your order ships, you will receive notification, along with tracking info!

*Holidays and Promotions can delay fulfillment of your order by up to 2 additional business days.

Please Note: USPS, FedEx, and UPS are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We are seeing delays across all shipping platforms and will do our best to get your order to you as soon as possible.

We do! We offer free shipping when you spend $75 or more!

Our system calculates the total of your cart AFTER any discounts have been applied. So please make sure the value of your cart is $75+ AFTER you apply a discount code to receive free shipping.

We do not. As we grow, it's an area we get excited thinking about, but based on current restrictions and regulations to ship animal products outside the country, it isn't something we can take on at this time.

Farm Hounds 101

Yes! And even better, all of our products are transparently sourced from family farms located in the USA! We work directly with our farm partners to source every product we sell. Check out our Farm Partners page to learn more!

In 2016, our retail company, The Whole Dog Market, started making high quality treats sourced exclusively from White Oak Pastures under the line name ‘The Whole Dog Market.’ After the immediate success of The Whole Dog Market treats, we decided to get more serious, and rebranded our in-house treat line as Farm Hounds. Following the ideals of The Whole Dog Market, Farm Hounds Treats seamlessly continues the mission of sourcing premium, high quality proteins exclusively from White Oak Pastures. Same quality, same treats, just a different name! For more on that name change, check out Why Farm Hounds?

We recommend using the bag within 4 weeks of opening. You can refrigerate the product to help retain freshness, but all of our products are dehydrated to the level in which they become shelf stable for up to 12 months. When working with preservative- and pesticide-free ingredients, there is a rare chance for bugs or mold to be present. As uncommon as that is, our goal is for you to be 100% happy with your purchase. If you are ever dissatisfied with anything you received from us, please contact us for a replacement or a refund!

Because we source exclusively from family farms, our inventory depends on their farming schedule. 

Our farm partners work off a production system that is good for the environment, their animals, and the consumers who also purchase their products. Most of our farm partners utilize a multi-species rotational grazing practice and process/slaughter different species throughout the year. 

Because of this rotational system, not every animal is being raised and slaughtered year-round. Some of our products are seasonal, and if they are out of stock, they will become available to us again when our farm partners have the inventory to supply us.

As much as we'd love to have every product available at all times, we choose to be selective in how we source as the farms we work with and the quality of their products is integral to who we are.

That being said, as we grow, we continue to reach out and talk with more family farms in hopes to source more products. Adding a farm partner can take time as each farm has to navigate USDA regulations, write processes and procedures on how to capture new products safely (HACCP plan), and train their workforce to store/package items correctly until they have enough product ready for transport.

Our Recommendations

A majority of our products are great for all life stages!

With puppies, you will find they require more supervision depending on their size/breed. They might not have the jaw strength or patience to chew up dehydrated bone or heavier chews, so participate in chew time by holding the chew during the chewing session to see how each chew breaks down and how the dog responds to the chew.

When giving a new product, you will also want to limit how much is consumed to give the puppy's belly a chance to learn new ingredients. Our products are 100% animal ingredients and nutrient-rich so some products can be rich (especially for a puppy). Starting out slow is a great way to teach the gut and learn more about your dog's chewing styles and habits (patient chewer vs gulper).

All chewing should be supervised, especially when your dog is trying something for the first time. When giving chews that have dehydrated bone, you want to make sure the dog has the jaw strength and patience to chew/crush the bones before consuming. If a sharp edge or inappropriate chewing behavior is ever discovered, we recommend removing the chew for safety reasons.

Lastly, everything you purchase from us has a satisfaction guarantee. If you get something that the pup doesn't like or isn't a great fit, please reach out to us so we can make things right.

For senior dogs, any of our bagged treats would be a good option. If your senior dog does not have many teeth, the “Treats” line would be a good option because they are soft and scored so break easily into smaller pieces. Our recommended chews for senior dogs would be any of our poultry necks, beef esophagus, beef trachea, and beef ears. These chews are softer than a lot of our other chews and can be enjoyed by most senior dogs.

Because all of our chews are 100% animal ingredients, we don't have much that falls under the "low fat" category.

For our bagged products, our Bison Organs and our Jerky products will be the best option as most of those bags fall well below the 10% mark. Each product page for our bagged products has a Guaranteed Analysis tab to show Protein/Fat/KCals.

For chews, we don't have exact numbers as we don't have guaranteed analysis on our chews because each farm partner sends us different breeds of animals that all have different levels of fat/protein/calories/etc.

The items that contain the least amount of fat would be the Beef Hides, Beef & Hog Ears, and Poultry Head/Feet/Skinless Neck.

The Beef Hide Roll is our most popular chew due to its durability. Our Rolls are hand-crafted in their natural form from beginning to end, giving them a more durable finish. As a long-lasting chew, they will not split, splinter, or break into small pieces. The longevity of our Beef Hide Rolls does depend on how heavy of a chewer your dog is, and how often you allow them to chew on the Roll. Most pups are able to get at least a few weeks use out of one Roll!

Every dog is different and you know your dog's chewing style best! Please size up if your dog is between sizes and always supervise during chew time!

0-15 lbs: Small Roll, Small Chip
15-25lbs: Medium Roll* Small/Large Chip
25-40 lbs: Large Roll, Large Chip
40-55 lbs: XL Roll, Large Chip
55+ lbs: Giant Roll, Large Chip

*Sizing update:
The Medium Roll (6") and 6x6 Chip have been discontinued to help create more inventory for the larger rolls and chips. You can however order a 12" roll and leave us a note to cut it in half!

Chewing 101

Because every dog behaves differently, all chewing should be monitored at all time. When trying something new, start with shorter, supervised chew sessions to see how your pup will behave. Not all chews are created equal. Here at Farm Hounds, we provide only the highest quality chews that are healthy and cooked at low temps to be as safe as possible. But we always recommend that you always monitor your dog while they are chewing anything, and always provide fresh, clean water nearby.

Chewing is one of the most beneficial activities for a dog. With just 10 minutes of chewing, endorphins are released in a dog’s brain, allowing them to feel relaxed and accomplished. Not only is it a great physical exercise, it is an excellent mental exercise as well. Chewing is also great for cleaning teeth and gums, which can lengthen their lifespan by keeping helping them avoid dental disease.

Not all chews are created the same, however. When a dog chews, they are putting moisture, friction, and heat into the object they are chewing, and because of this, it is extremely important to make sure you purchase chews like our Beef Hide Rolls which are free of chemicals, preservatives, antibiotics, and hormones.

Our Beef Hide Rolls are in a league of their own. Because of how they are sourced & created, and their unmatched durability, they are one of the safest, long-lasting chews you can give your pup.

Many commercially-produced rawhide chews are chemically treated with toxic ingredients, bleached, baked, and cut up to be formed into shapes. This process strips the hide of its natural state, making it unrecognizable to the dog’s body, hard to digest, and easy to consume large portions way too quickly which can cause choking or intestinal blockage.

Our Beef Hide Rolls are sourced from our farm partner, White Oak Pastures, and are all natural, certified humane, and made from 100% pasture-raised beef. Our Beef Hide Rolls make a great long lasting chew that’s great for dental health!

Some dogs have less chew drive than others depending on the breed and energy level of the dog. To help keep a dog focused on a chew, keep it out of reach when it is not being chewed on. Keeping a chew out of sight will allow your pup to be extra excited when it does become accessible. The next important tip is to intentionally limit chew time to around 30 minutes. This also encourages dogs to view the chew as a high value item. We have also heard of some customers spreading a small amount of peanut butter or coconut oil on the end of a chew to get their pups started.

Chewing is an important and beneficial activity for all ages! Chewing isn’t strictly defined by age as much as it is impulses and energy levels. Because every dog behaves differently, there is no set time to start your pup on a chewing adventure. Younger dogs typically don’t have the strength or drive to sit down and work on a hard chew. In most cases they will attempt something tough, find it to be not as fun, and go back to a softer item like a leather shoe or table leg because it is easier to breakdown/destroy. When trying something new, start with shorter, supervised chew sessions to see how your pup will behave. All chewing should be monitored at all time.

No! Because we source preservative/chemical-free hides, our beef hides are essentially odorless and do not become smellier as dogs chew on them.

Since our Hides are completely all-natural, it is 100% normal for each one to have its own unique texture, color, and thickness. Our Hides are sourced exclusively from White Oak Pastures who raise their cows on free-range grass pastures. Every cow is different, and even the hide varies depending on what part of the body it comes from. Because of this, our Hides will all have a bit of a different look, but they are all of the same quality. If you ever receive a Hide you are not happy with, please reach out so we can take care of you!

While some dogs can consume some bone, it isn't for all dogs. There are always risks associated with feeding dehydrated bone. The larger/thicker the bone, the larger the risk. Factors such as, chewing style, jaw strength, and chewing patience, all play a roll in whether it's "safe" to feed products that contain bone. Our chews are dehydrated at a temperatures between 140-160 degrees. These temperatures tend to leave the bones brittle enough that a dog can easily chew/crush them up before consumption. Bones themselves are not strictly the concern, but more the possibility for sharp edges to be created when a bone is being chewed and/or broken down. We always recommend that you monitor your dog while they are chewing anything, and always provide fresh, clean water nearby.

Treats & Jerky

All jerky is not the same.

Historically, a concern with jerky has been sourcing, as there have been situations with dogs becoming ill after consuming jerky sourced overseas. All of our products show you exactly which American farm we worked with to make that product.

The other HUGE difference is that our jerky is 100% muscle meat with ZERO fillers, salt, or sugar, which are cheap ways to make a company more profitable at the cost of your dog's health. Any time you pick up a bag of treats, always check the ingredient panel to see what's going on.

Our Jerky is priced higher because of our sourcing and quality standards. We offer five varieties of Jerky: Beef, Chicken, Duck, Pork, and Turkey. All of these proteins are humanely raised, free of antibiotics, and free of added hormones. Our Jerky is 100% muscle meat, and is the same high quality meat our farm partners sell for human consumption. When you buy Farm Hounds Jerky, you know you are getting premium, all-natural, and humanely-raised Jerky sourced from right here in the USA.

Organ meat is considered a superfood to a carnivore. They are packed with high levels of different vitamins and play a large role in getting dogs the nutrition they need to thrive. The organs we offer all have different functions, and some do have the primary role as a filter, but those organs don’t store the toxins, instead helping them pass out of the animal. Additionally, because we source from pasture-raised animals, the organ meat is of the cleanest and highest caliber. To learn more about the nutritional benefits of organ meat treats, each product page has a nutritional benefits tab with great information!