Your satisfaction is 100% guaranteed. If for any reason you or your dog are not satisfied with our product, we will fully refund your purchase and shipping amount. Please email us at firstname.lastname@example.org and let us know what product(s) you are unhappy with. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 21 days, depending on your card issuer’s policy.
You do not need to return the product. Hopefully, a friend’s dog will like it!
We do not have direct exchanges available right now, though please email us at email@example.com. Let’s chat through what’s not working for you and find a solution that does.